Grievance Redressal

If something has gone wrong with Bidkoo, we want to fix it. This page names our Grievance Officer and explains how to raise a complaint, how quickly we respond, and where you can go if you are not satisfied. It is published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. Grievance Officer

Name: Parth Savajadiya
Designation: Director, Tankar Solutions Private Limited
Email: support@bidkoo.com
Address: C-3053, TRP Mall, Bopal, Ahmedabad, Gujarat 380058, India
Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

The Grievance Officer also handles requests and complaints about your personal data under the DPDP Act, 2023 (see our Privacy Policy).

2. What you can complain about

The Service, your account, or a feature that does not work as described
Payments, invoices, cancellations and refunds
Wrong or outdated tender information
Content on the Service that you believe is unlawful or breaches our Acceptable Use Policy, or infringes your rights
How we collect, use, share or protect your personal data, or a request to exercise your data rights

3. How to raise a grievance

Email support@bidkoo.com with the subject "Grievance", write to the address above, or use our contact form. Please include:

your name and the email address or mobile number registered with Bidkoo;
what happened, with dates, and any payment ID, ticket reference or page link;
what you would like us to do;
for content you want removed, the exact link and why it is unlawful or infringes your rights.

We may ask you to confirm your identity before acting on a request about an account or personal data, so that we do not hand someone else's data to the wrong person.

4. How quickly we respond

Acknowledgement: within 24 hours of receiving your grievance, with a reference.
Resolution: within 15 days of receiving it. If we need information from you, we will ask promptly.
Urgent content: content that exposes a person's private area, shows them in full or partial nudity or a sexual act, or is an impersonation, including artificially morphed images, is removed or disabled within 24 hours of a complaint.

5. If you are not satisfied

Grievance Appellate Committee: for a decision on a complaint under the IT Rules, 2021, you can appeal to the Grievance Appellate Committee within 30 days of our decision, at gac.gov.in.
Data Protection Board of India: for a complaint about your personal data, after using our grievance process, under the Digital Personal Data Protection Act, 2023.
Consumer complaints: the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a consumer commission under the Consumer Protection Act, 2019, where that Act applies.

6. Orders from authorities

Law enforcement and government agencies can send lawful orders and requests for information to the Grievance Officer at the address above. We respond within the time the law sets.

7. Company details

Company: Tankar Solutions Private Limited
Brand: Bidkoo
Registered office: C-3053, TRP Mall, Bopal, Ahmedabad, Gujarat 380058, India
CIN: U62010GJ2023PTC146514
GSTIN: 24AAKCT5916H1Z6
Email: support@bidkoo.com
Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST

Bidkoo is operated by Tankar Solutions Private Limited, C-3053, TRP Mall, Bopal, Ahmedabad, Gujarat 380058, India. All legal policies