Cancellation & Refund Policy

Paid plans are prepaid for the month or year you choose and never renew automatically. We remind you by email 7 days and 1 day before your plan ends; you renew by paying again from the Subscription page. We never charge you without your action.

You can cancel at any time from the Subscription page in your dashboard. Cancelling stops the renewal reminders. Your plan stays active until the end of the period you have paid for, and your account then moves to the Free plan. Cancelling does not by itself refund the current period; if you also want a refund, request one as described below.

These rules cover plans (Starter, Pro and Business, bought for a month, a year or two years) and the extras you can buy with them. Amounts refunded include the GST charged on them.

1. 7-day refund on your first purchase. If you ask within 7 days of your first payment for a paid plan on your account, we refund the full amount you paid.
2. Yearly and two-year plans after 7 days. If you cancel a yearly or two-year plan after the first 7 days, we charge the months you have used, counting the current month as used, at the plan's monthly price, and refund the rest of what you paid. For example, a Pro yearly plan bought for ₹4,999 and cancelled in its third month: 3 × ₹499 = ₹1,497 is kept and ₹3,502 is refunded, plus the GST on it. If the months used cost as much as you paid, there is nothing left to refund.
3. Monthly plans after 7 days. A monthly plan cancelled after the first 7 days is not refunded; it stays active until the end of the month you paid for.
4. Renewals. Paying again to renew is a new purchase. The 7-day refund applies only to your first purchase, not to renewals; rule 2 still applies to a renewed yearly or two-year plan.
5. MCP access add-on. Refunded within 7 days of your first purchase of it. A yearly add-on cancelled later follows rule 2, using its monthly price (₹699). A monthly add-on is not refunded after 7 days.
6. Extra users. An extra user bought for a year is refunded in full within 7 days of buying it. After that, we charge the months used at one-twelfth of its yearly price and refund the rest.
7. Packs (the tender pack and AI check packs). Refunded in full within 7 days if none of the extra documents or AI checks it added has been used. Once any of them is used, or after the month it was bought for ends, a pack is not refunded.
8. Free trial. The 7-day Pro trial is free and asks for no card, so there is nothing to refund. It moves to the Free plan when it ends unless you buy a plan.
9. Teams. Only the person who paid can ask for a refund. When a team plan is refunded in full, everyone on the team moves to the Free plan with it.
10. Payment problems. If you were charged twice, charged the wrong amount, or paid and your purchase could not be activated, we refund the extra or unmatched amount in full, whenever you tell us.
11. Our changes. If we discontinue a paid feature during a period you have paid for, or close your account without any breach on your part, we refund the unused part of that period.

We do not refund the rest of a period if we close an account for a serious or repeated breach of our Terms of Service.

1. Email support@bidkoo.com with the subject "Refund request", or use the contact form and choose the billing topic.
2. Include your registered email address, the plan, the payment date and, if you have it, the Razorpay payment ID.
3. We reply within 2 business days to confirm whether the refund is approved and its amount.

Approved refunds are made through Razorpay to the card, UPI account or bank account you paid from. We start the refund within 2 business days of approving it. After that, it usually reaches you within 5 to 7 business days, depending on your bank. If it has not arrived in 10 business days, write to us and we will send you the refund reference to take up with your bank.

Where a refund relates to a GST tax invoice, we issue a credit note for it as GST law requires. After a full refund, the period that payment bought ends and your account moves to the Free plan. Your saved tenders, alerts and other data stay in your account, within the Free plan's limits.

If you are unhappy with a refund decision, you can raise it with our Grievance Officer through the Grievance Redressal page.