How can we help?

Click the "Start Free" button on the homepage or visit the registration page, and sign up with your email address and a password. The Free plan needs no payment details.

Navigate to Settings > Company Profile after logging in. Fill in your company name, annual turnover, work categories, the states you operate in, and details such as GSTIN, PAN and MSME registration. Eligibility checks and the Bid Assistant need a completed profile, because they compare each tender against it. (Uploading company documents is coming soon.)

Use the Tenders page from the dashboard navigation. You can search by keyword, filter by state, category, tender value range, organisation, and deadline. Search covers every government procurement portal we currently track, starting with GeM.

Go to the Alerts page and click "Create Alert". Define your keywords, preferred states, categories, and value range. Choose your notification frequency (Instant, Daily, or Weekly) and the channels you want to receive alerts on — Email, Push, WhatsApp, or SMS.

Bidkoo offers a Free plan and three paid plans: Starter, Pro and Business. Every new account starts with a 7-day free trial of Pro. Paid plans add more search results, alerts and AI eligibility checks, plus features such as document downloads and the Bid Assistant. See the Pricing page for current prices and exactly what each plan includes.

On the Tenders page, use the "State" filter dropdown. You can select one or multiple states and union territories. The filter works in combination with other filters such as category, value range, and organisation for precise results.

You can type Hindi keywords, and they will match tenders whose titles or descriptions contain those words. Most tenders are published in English, so English keywords usually find more results.

Click the bookmark icon on any tender card to save it to your Saved Tenders list. You can organise saved tenders into custom folders, add notes, and set personal reminders for important deadlines. Access your saved tenders from the "Saved" section in the dashboard.

Active (green) means the tender is open for bidding. Upcoming (blue) indicates the tender will open soon. Closed (gray) means the submission deadline has passed. Cancelled (red) means the issuing authority has withdrawn the tender. Corrigendum (amber) indicates an amendment has been issued.

Our AI compares the requirements a tender states (turnover, experience, certifications, EMD, etc.) against your company profile. It gives an eligibility score with a breakdown of which criteria you meet, partially meet, or do not meet. Requirements the tender does not state are shown as "Not specified" rather than guessed.

The eligibility score is a percentage from 0 to 100 indicating how well your company profile matches a tender's requirements. A score above 80% means you are likely eligible. Between 50-80% suggests partial eligibility with some criteria needing attention. Below 50% indicates significant gaps.

It is a decision-support tool, not a legal opinion: it can only be as good as the tender data and your profile. Always verify eligibility against the official tender document before you bid, especially for high-value tenders, and keep your company profile up to date.

Yes. Each check uses one AI check from your plan's allowance; the Pricing page shows how many checks each plan includes.

Go to Settings > Subscription or the Subscription page in the dashboard. Select the plan you want and complete the payment via Razorpay. Upgrades take effect immediately and you get prorated credit for the rest of the period you have already paid for.

We accept all major payment methods via Razorpay including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking (all major banks), and Wallets. For Enterprise plans, we also support direct bank transfers and purchase orders.

Plans are prepaid and never renew automatically; you renew by paying again. You can cancel anytime from Settings > Subscription by clicking "Cancel Plan", which stops the renewal reminders. Your access continues until the end of the period you have already paid for. After that, your account reverts to the Free plan. You will not lose your saved tenders or company profile data.

Yes, we offer a 7-day money-back guarantee for first-time subscribers. If you are not satisfied, contact support@bidkoo.com within 7 days of your first payment for a full refund. Renewals are new purchases you make yourself; the Cancellation & Refund policy explains how refunds apply to them.

Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link valid for 1 hour. If you are already logged in, go to Settings > Personal Info to change your password directly.

Navigate to Settings > Personal Info and update your email address. You will need to verify the new email address by clicking the verification link sent to it. Your old email will receive a notification about the change for security purposes.

Bidkoo uses HTTPS/TLS for all communications and token-based authentication, and payments are handled by Razorpay, so card details never reach our servers. We do not sell your data. See our Privacy Policy for what we collect and why.