Shipping & Delivery Policy

How Your Subscription Is Delivered

Everything you buy from Bidkoo is delivered electronically, as access to features in your Bidkoo account. You use it by signing in at this website with the email address you registered with.

• Free plan: available as soon as you create your account.
• Paid plans: activated on your account immediately once our payment partner, Razorpay, confirms your payment. The plan's features are available the next time you load your dashboard.

You can see your current plan and your payment history at any time on the Subscription page of your dashboard.

Delivery Time

Activation is immediate on payment confirmation. Most UPI, card and net banking payments are confirmed within moments. Occasionally a bank takes longer to confirm a payment; your plan is activated as soon as that confirmation reaches us, without any action needed from you.

If Your Plan Is Not Activated

If you have paid but your plan has not changed:

1. Reload the page, or sign out and sign in again, so your account picks up the new plan.
2. Check the Subscription page in your dashboard to see whether the payment is shown as completed, pending or failed.
3. Email us at support@bidkoo.com if the amount was debited and your plan is still not active. Include your registered email address, the Razorpay payment ID (from your payment confirmation or bank statement), and the date and amount of the payment.

We will check the payment with Razorpay and either activate your plan or, if the payment cannot be matched to your account, refund it in line with our Cancellation & Refund Policy. A payment that fails is not charged; if your bank debited it anyway, it is normally reversed to your account automatically by your bank or Razorpay.

Service Area and Pricing

Bidkoo is offered to businesses in India. Prices are in Indian Rupees (INR) and exclude GST, which is added at checkout.

Questions?

If you have any questions about this policy, please contact us or email support@bidkoo.com.