Terms of Service

By creating an account, ticking the box at sign-up, signing in with Google or otherwise using the Service, you accept these Terms. If you do not accept them, do not use the Service.

You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you use the Service for a company, firm or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

The Service is meant for businesses and professionals who bid for public procurement in India. It is offered from India, in Indian Rupees, and we make no promise that it is suitable or lawful to use elsewhere.

Bidkoo collects tender notices, corrigenda and results that government buyers publish on public portals such as the Government e-Marketplace (GeM), the Central Public Procurement Portal (CPPP) and state e-procurement websites, and lets you search them, set alerts, save tenders, run AI eligibility checks and prepare for bids.

• We are not a government portal and are not affiliated with, endorsed by or acting for any ministry, department, public sector undertaking, GeM, NIC or any procuring entity.
• We do not submit bids, pay Earnest Money Deposits or fees, or deal with buyers on your behalf. Bids are submitted only on the buyer's own portal, under that portal's rules.
• We cannot guarantee that any tender is complete, accurate, current or still open, or that you will qualify for or win any tender. Always check the notice, its corrigenda and its deadlines on the source portal before you act. See our Disclaimer.

1. Give accurate and complete information when you register, and keep it up to date.
2. Keep your password and one-time passwords secret. An account is for one person; do not share your sign-in with others.
3. You are responsible for everything done through your account. Tell us at support@bidkoo.com straight away if you think someone else has used it.
4. We may refuse a registration, or ask you to verify your email address or mobile number, to protect the Service and other users.

1. Plans. We offer a Free plan and paid plans (currently Starter, Pro and Business), each sold for a month, a year or two years. What each plan includes and its usage limits, such as alerts, AI checks, documents and results per month and the number of users, are shown on the Pricing page at the time you buy. Monthly allowances are counted per calendar month in Indian Standard Time. Enterprise arrangements are quoted and agreed separately in writing.
2. Free trial. A new account may get one free trial of the Pro plan, for 7 days, with lower limits than the paid plan and no card required. Each account gets one trial. When it ends the account moves to the Free plan unless you buy a plan.
3. Add-ons and packs. You can also buy extras, such as MCP access (on a paid Pro or Business plan), extra users, and packs of documents or AI checks. A pack raises your allowance for the calendar month you buy it in and ends with that month; unused units do not carry over.
4. Prepaid, no automatic renewal. A paid plan is bought in advance for one month or one year. It does not renew automatically and we never charge you again without your action. We remind you before it ends; you renew by paying again. When a plan ends and is not renewed, your account moves to the Free plan.
5. Prices and GST. Prices are in Indian Rupees and exclude Goods and Services Tax (GST), which is added at checkout at the applicable rate (currently 18%). We issue a GST tax invoice for every payment, available in your account.
6. Payment. Payments are processed by Razorpay Software Private Limited. You pay on Razorpay's checkout under its terms; we do not receive or store your card, UPI or bank details. Your plan is activated once Razorpay confirms the payment (see our Shipping & Delivery Policy).
7. Price changes. We may change prices or plan contents. A change applies only to purchases made after it is published, never to a period you have already paid for.
8. Fair use. Usage limits are counted per account; on a team plan they are shared by the whole team. Creating extra accounts, or repeat trials, to get around a plan's limits is not allowed.
9. Teams. The person who buys a plan that covers several users (the owner) chooses who joins it, by invitation, and can remove them. Each person on a team signs in with their own account and accepts these Terms for themselves. The owner is responsible for the plan, its payments and refunds; team members cannot buy plans or extras while on the team. People on a team share the plan's monthly allowances and can see which documents and results the team has opened, as described in our Privacy Policy.
10. MCP access. MCP access lets your own AI assistant use Bidkoo on your behalf, within your plan and a monthly call limit. Keep your MCP key secret; you are responsible for what is done with it and for the assistant you connect, and you can revoke the key in Settings at any time.

You can cancel a paid plan at any time from the Subscription page. Refunds, including our 7-day refund on your first purchase, are governed by our Cancellation & Refund Policy.

AI eligibility checks, bid-document analysis, checklists and bid strategies are produced automatically by an artificial intelligence model, using the tender and the company profile and documents you provide.

• AI output is indicative only. It can be incomplete or wrong, and it is not legal, financial, tax or professional advice. Read the tender documents yourself and take professional advice where you need it before deciding to bid.
• You are responsible for the accuracy of the company profile and documents you submit, and for any decision you make using AI output.
• To provide these features we send the information described in our Privacy Policy to our AI provider, which processes it in the United States. If you do not want this, do not use the AI features; the rest of the Service works without them.

"Your content" means what you put into the Service: your company profile, uploaded documents, notes, alerts and messages. You keep ownership of it. You give us a non-exclusive, royalty-free licence to store, copy, process and display your content only as needed to provide the Service to you, to keep it secure and to comply with the law. We do not sell your content or use it to advertise to others.

You confirm that you have the right to upload your content and that it does not break any law or anyone else's rights. Keep your own copies of important documents; the Service is not a backup service.

You must use the Service lawfully and in line with our Acceptable Use Policy. In particular, you must not:

1. scrape, crawl or bulk-download data from the Service, except through the API within your plan's limits;
2. resell, sublicense or republish data from the Service as a competing product or feed;
3. share your account, or use multiple accounts to avoid plan limits;
4. probe, attack or overload the Service, get around its security or usage limits, or reverse-engineer it except where the law allows this despite this restriction;
5. upload malware or any content the Acceptable Use Policy forbids;
6. impersonate anyone, or misrepresent your connection with any person or government body.

If your plan includes the Bidkoo API, you may use it to bring data into your own internal systems. Keep your API keys secret; you are responsible for all calls made with them. Rate limits and the documentation at /developers apply. We may revoke a key that is misused or leaked, and we may change the API with reasonable notice.

The Service, including its software, design, text, the Bidkoo name and logo, and our selection, arrangement, summaries and analysis of tender information, belongs to Tankar Solutions Private Limited or its licensors. These Terms give you a limited, personal, non-transferable right to use the Service for your own business while your account is in good standing. You may not use our name or logo without our written permission.

The tender notices themselves are published by government buyers, and nothing in these Terms claims ownership of them. If you send us feedback or suggestions, we may use them without any obligation to you.

The Service links to government portals and relies on third-party services such as Razorpay, Google sign-in and messaging providers. We do not control them and are not responsible for their content, availability or terms, which apply to your use of them.

We work to keep the Service available and accurate, but it is provided without any guaranteed uptime unless we have agreed one with you in writing. Source portals can be slow, change format or block access, so tenders may appear late or be missed. We may change, add or remove features. If we discontinue a paid feature during a period you have paid for, we will refund the unused part of that period.

You can stop using the Service at any time, and you can delete your account in Settings → Privacy & data. We may suspend or close your account, with notice where practical, if you seriously or repeatedly break these Terms, if we must do so by law or on a lawful order, or to protect the Service or other users. If we close your account without any breach on your part, we will refund the unused part of any period you have paid for. When an account is closed, your data is handled as our Privacy Policy describes.

To the extent the law allows, the Service and all tender information and AI output are provided "as is" and "as available", without warranties of any kind, express or implied, including accuracy, completeness, fitness for a particular purpose or uninterrupted availability. Nothing in these Terms excludes a right you have that the law does not allow us to exclude.

To the extent the law allows:

1. we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, contracts, tenders, bid security or goodwill, including a missed deadline or a bid you did or did not submit because of information on the Service;
2. our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or ₹1,000 if you paid nothing.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud.

You will compensate us for losses, damages and reasonable costs, including legal fees, arising from a third-party claim that your content or your use of the Service broke these Terms or the law or infringed someone's rights.

We are not responsible for a delay or failure caused by events beyond our reasonable control, such as an outage or change on a government portal, a failure of a hosting, payment or messaging provider, internet disruption, natural disaster, epidemic, war, strike or government action.

We may update these Terms. We will post the new version here with a new date and, for a material change, tell you by email or in the app before it takes effect. If you keep using the Service after the change takes effect, the new Terms apply; if you do not agree, stop using the Service and you may ask for a refund of the unused part of a paid period.

These Terms are governed by the laws of India. If a dispute arises, please first raise it with us through our grievance process; most issues are resolved there.

A dispute not resolved within 30 days of being raised may be referred by either party to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration is Ahmedabad, Gujarat, and the proceedings will be in English. Subject to this, the courts at Ahmedabad, Gujarat have exclusive jurisdiction.

Nothing in this section takes away any right you have as a consumer under the Consumer Protection Act, 2019, including the right to approach a consumer commission.

• These Terms and the policies they refer to are the whole agreement between you and us about the Service, unless we sign a separate written agreement with you, which then prevails where it differs.
• If any part of these Terms is found unenforceable, the rest stays in force. Not enforcing a right is not a waiver of it.
• You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor of our business, and we will tell you if we do.
• We send notices to the email address on your account or in the app. Send notices to us at support@bidkoo.com or by post to our registered office.

Questions about these Terms can be sent to support@bidkoo.com. Complaints are handled by our Grievance Officer, Parth Savajadiya (Director), as set out on our Grievance Redressal page.

Company

Tankar Solutions Private Limited

Brand

Bidkoo

Registered office

C-3053, TRP Mall, Bopal, Ahmedabad, Gujarat 380058, India

CIN

U62010GJ2023PTC146514

GSTIN

24AAKCT5916H1Z6

Email

support@bidkoo.com

Hours

Monday to Saturday, 9:00 AM to 7:00 PM IST